Privacy Policy

At Falconery, we are committed to protecting the privacy and personal data of our clients, users, and anyone interested in our real estate services.

This Privacy Policy clearly explains how we collect, use, and protect the personal information you provide through our website, forms, email, telephone, WhatsApp, or other communication channels.

1. Data Controller

The controller responsible for processing your personal data is:

Falconery
Carrer Menorca, 20, Ponent
07011 Palma, Illes Balears, Spain
Tax ID (NIF): 45695650D
Email: comunicacion.island@gmail.com
Telephone: +34 871 591 863

2. What data may we collect?

Depending on the service requested, we may process:

First name and surname.
Telephone number and email address.
Information provided through our forms or communication channels.
Information relating to the property you wish to buy, sell, or rent.
Real estate search preferences and criteria.
Financial, contractual, or billing information when required for a real estate transaction.
Any other information you voluntarily provide while using our services.

3. How do we use your data?

Falconery may process your personal data for the following purposes:

To respond to enquiries and requests for information.
To manage requests relating to the purchase, sale, or rental of properties.
To arrange and manage property viewings.
To carry out property valuations.
To provide real estate brokerage and advisory services.
To manage and follow up on real estate transactions.
To prepare and manage documentation relating to contracts or transactions.
To comply with our legal, tax, accounting and, where applicable, anti-money laundering obligations.
To send commercial communications about properties, services, or Falconery news where we have your consent or another lawful basis allows us to do so.

4. Legal basis for processing

Depending on the circumstances, your personal data will be processed on one or more of the following legal bases:

Your consent, for example, when you contact us through a form or agree to receive marketing communications.

Taking steps prior to entering into a contract or performing a contract, when you request our services or participate in a real estate transaction.

Compliance with legal obligations applicable to Falconery.

Our legitimate interests, where necessary to properly manage our relationship with clients and prospective clients, improve our services, or respond to certain requests, while always respecting your rights and freedoms.

You may withdraw your consent at any time.

5. Who may we share your data with?

Falconery will not sell or commercially trade your personal data.

Where necessary to provide our services, certain personal data may be disclosed or made accessible to:

Technology providers and professional service providers working with Falconery.
Real estate agents or professionals involved in a transaction.
Property owners, buyers, or other parties involved where necessary to manage a real estate transaction.
Notaries, property registries, advisers, or other professionals involved in the transaction.
Public authorities and government bodies where required by law.

Where we use service providers acting as data processors, they will be required to process personal data in accordance with our instructions and applicable data protection legislation.

6. Data retention

Your personal data will only be retained for as long as necessary to fulfil the purpose for which it was collected.

Where a contractual relationship exists, your data will be retained for the duration of that relationship and subsequently for any legally required period necessary to address potential liabilities.

Certain documentation relating to real estate transactions may be retained for longer periods where required by applicable legislation, particularly for tax, accounting, or anti-money laundering purposes.

7. Your rights

You may exercise the following rights at any time:

Access to your personal data.
Rectification of inaccurate or incomplete data.
Erasure of your personal data.
Objection to certain types of processing.
Restriction of processing.
Data portability, where applicable.
Withdrawal of previously granted consent.

To exercise these rights, please contact:

comunicacion.island@gmail.com

Please include “Data Protection” in the subject line and indicate the right you wish to exercise.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) if you believe that the processing of your personal data does not comply with applicable legislation.

8. Security and confidentiality

Falconery will implement reasonable and appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access, disclosure, or misuse.

Anyone with access to personal data is required to maintain its confidentiality.

9. Automated decision-making

Falconery does not make decisions based solely on automated processing that produce legal effects concerning users or similarly significantly affect them.

We may use technological tools to organise enquiries, manage contacts, or tailor our communications according to the interests expressed by users.